Support & Safety

Last updated: 18 October 2026

Pinglo is run by ASK FOR TASK LTD.

Contact Support

If you need help with your account, synced posts, reporting an item, a claim, a chat, account deletion, or a safety concern, contact Pinglo support:

• Email: admin@askfortask.co.uk
• Website: https://pingloapp.com/safety
• Operator: ASK FOR TASK LTD

We aim to respond as soon as possible. For urgent danger or suspected crime, contact local emergency services first.

Account Deletion

You can delete your Pinglo account in the app from Account → Delete account and local data, whether you sign in with Apple, Google or email. We delete your account and the data linked to it straight away, and clear Pinglo’s data from your phone. The privacy policy lists what we delete and the one thing we keep. If you use the web app, or can’t delete your account in the app, email admin@askfortask.co.uk and we’ll do it for you.

Public Reports and Synced Posts

Pinglo reports may be synced online and shown in the shared feed so other users can discover possible lost/found matches. Do not publish private details, full addresses, phone numbers, documents, banking details, passwords, or anything sensitive in a public report.

Community Feeds and Safety Alerts

Communities are private feeds for one place — a campus, venue, or workplace — where members share lost & found posts, hand-in points, safe meetup spots, and safety alerts. Communities run by universities and halls of residence are for members aged 18 and over.

• Safety alerts are for non-emergency community awareness only. In an emergency, call 999 (or your local emergency number) and alert on-site security first.
• Each alert carries a level — Info, Heads-up or Urgent — and runs from Active to Resolved. Keep Urgent for things happening now that affect people there, and use it sparingly.
• Any member can flag an open alert to the community’s own officials. This reaches the people who run that place; it never contacts the emergency services.
• Direct messages between members start as a request the other person has to accept. In the group chat you can report or hide a message.
• Every member-written post can be reported: long-press the post, or open it and tap the ••• menu → Report post. Reported posts are hidden from your feed immediately and sent to our team to review.
• Keep community posts factual and free of personal details about other people.

Notifications and Location

• Pinglo reads your phone’s location only while you’re using the app, and other people never see your own location. On the map, a report only shows roughly where it is, to within about a kilometre, never the exact spot. The area you give is shown with the report. The exact place you type is saved with it, and only you can see it. Even so, don’t type a home address or anywhere private in either. If you turn location off, the feed shows reports from everywhere.
• Choose which notifications reach your phone in Account → Notifications. Nearby alerts are off unless you turn them on there. If you joined before October 2026 and haven’t chosen yet, they may still be on from before. While they’re on, we keep a location rounded to about a kilometre so we can tell you about new reports near you. They pause overnight and are capped each day.

Return Protocol

• Start a claim from the item detail screen.
• Complete verification before sharing sensitive information.
• If the finder added a private photo or a private detail, the check compares your description with it. You see the photo, if there is one, only after you describe the item correctly, or after the finder confirms you.
• When the item is back with its owner, mark it returned in the chat. This closes the claim.

Safe Handoff

• Meet in public places.
• Do not share banking details.
• Do not upload passports, IDs, full addresses, or highly sensitive documents.

Abuse Handling

• Use Report for scams, harassment, or suspicious content.
• Use Block user to immediately stop interaction.